Help and support

Troubleshoot imports, music, saves and connections, or write to support.

For help, open Settings > Help & feedback… > Contact support…, or email support@stackblender.com.

Contact support

Contact support… opens your email app with an editable message. It fills in the support address, a subject containing the app’s name, and space to describe what happened. Below that are the app name and version, device/platform information and, if a game is open, its filename. There are no attachments. You can change or delete anything before choosing to send the email.

Explain what you tried, what happened and what you expected. Include your Apollo app and version if you compose the email yourself. If no email app opens, write directly to the address above. Please do not send game files.

A game does not appear during import

Check the supported formats for Apollo Boy, Apollo Super, Apollo Classic, or Apollo Drive. Import checks files inside .zip and .7z as well. It skips unsupported files, .rar, empty archives and very large solid .7z packs that require more than 256 MB to unpack at once. Review the import result for the reason the specific file was skipped.

MUSIC 1X does not appear

Where your app checks compatibility during play, continue beyond silent logos or the title screen. The check may need to hear the game playing music first. If support still is not found, the game remains playable with standard audio; this is not a broken import. Check Speed and sound and your app’s sound support for the applicable limits.

A save is missing after reinstalling

Android removes the app’s private files when it is uninstalled. Restore an exported save through Save files… > Import save…, or restore a copy that was already backed up to Drive after adding the matching game again. Turning backup on after losing the local files cannot recover a save that was never uploaded. See Saves, states, and backup.

Nearby link play cannot find the other device

Check your app’s multiplayer instructions first: the available menu, required game copies and supported sessions differ. Both devices need the same Wi-Fi and the nearby connection page open. Guest networks can prevent devices from seeing one another; try a home network or phone hotspot that allows local devices to communicate.

An online room will not connect

Check that both players chose the same Apollo app and meet its game/version requirements. Recheck the invitation and the host’s approval screen. If the app asks for an update, both players should use a supported version.

Try Wi-Fi on both devices. Some networks block a direct connection, and a connection service offered by the app can be busy or unavailable. Follow the message shown on the connection page. If you are on the same Wi-Fi and the app offers nearby play, try that instead. Fast real-time games are more sensitive to internet delay than slower interactions.

Exact availability, connection methods and what happens to progress belong to the app’s multiplayer reference.

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